I got back from Vegas Saturday 4th but wanted to wait until I wasn't quite so annoyed before I posted. Didn't want to sound like a whiner. That being said I do have some serious questions about the Mlife program.
Before I start this story let me paste a few of the rules of this program from the Mlife website.
From Mlife FAQS -You earn points based on your slot play and comps based on both your slot and table games play.
From Mlife FAQS -You earn Tier Credits based on your slot and table games play. In Las Vegas M life Players Club casinos, receive 10 Tier Credits for every $2 of coin-in on reel and video slot machines or $10 of coin-in on video poker and specialty games.
My conclusion -Pearl level is 25,000 tier points or $5,000 dollars played through at $2.00/10 tier points.
I was told while picking up my Mlife card that you earn one point for every $2.00 through a slot and $10.00 through video poker. After playing for a day and a half at Monte Carlo, Aria and Bellagio I realized that a lot of the slots DW and I enjoy playing were actually accumulating at $10.00/point. I had seen someone post this in another forum but wasn't sure it was credible. I noticed it on several games but the only one I can say 100% that accumulated at $10.00/point was LoTR. There were many beers involved and details can tend to get fuzzy. I believe now that some of these slots fall under the "specialty games" designation. Not wanting to change our play to chase comps we just continued on and had fun.
My first issue is the lack of understanding the employees at the Monte Carlo had with the program. After accumulating over 1700 points I went to the Mlife desk to see where my tier credits were. Since many of the games we played were $10.00/point and Tier Credits accumulate at $2.00/10 Tier Credits I thought we may be close to Pearl level by now. I asked the gentlemen behind the desk if he could look up my Tier Credits. He said I had 1700 Tier Credits. Knowing this to be incorrect I said, that's how many points I have but I need to know my tier credits. After a bunch of typing he got his supervisor. The supervisor came over and I asked the question again. She told me I had 1700 Tier Credits. I once again said that's how many points I have but I need to know my tier credits. She then told me that points and Tier Credits were the same thing. Not wanting to hold up the line (of one person) I asked if there was a slot host available. There was and her office was in the high limit area. Found the slot host and sat down with her. Asked if she could evaluate my play and tell me my current Tier Credit total. She told me I had 1700 Tier Credits. Not wanting to get mad at the person who hands out the comps I said once again, I should have 1700 points but I need to find out my Tier Credits. Oh okay she said. Did some typing then asked if I play slots or table games. I told her slots. She then informed me that Tier Credits were only for table game players. Staying calm I told her that before I signed up for the club I read that I would accumulate Tier Credits at $2.00/10 Tier Credits. She did some typing then said, oh, you're right. You have 11,000 Tier Credits right now. This number didn't add up but she informed me that some of the Tier Credits may not have registered yet. I left thoroughly annoyed but happy I finally got some kind of answer.
I went back the next day after we had over 2500 points as this should be the magic number to hit Pearl level. The gentlemen behind the desk knew what Tier Credits were and was able to look them up. He informed me that I had 17,000 Tier Credits. I was bummed and confused why we hadn't made it to Pearl yet. I was about to leave the desk when he informed me that I had one free buffet, four free meals (not sure if they were buffet or not) and two show tickets at either the Luxor or Excalibur. We already had plans for that night but told him we would probably swing by tomorrow to find out more.
Fast forward to checkout day. I sat down with a slot host to evaluate my play. Based on my play he told me he would take $250.00 off our total bill. I was happy with that as we spent a lot of time at non-Mlife properties and only accumulated 2750 points total with our linked cards. I then asked him if he could look up my Tier Credits. He told me I had 19,000. Not wanting to get into a numbers game with him I informed him about the slots that were accumulating points at $10.00/point. After a couple back and forths he finally told me "No, you're wrong. All the slots are $2.00/point" Okay time for me to go. Got my comp, don't argue with the slot host. Thanked him and left.
Minor incident on checkout with the comp but nothing worth mentioning. DW and I then went to the Mlife desk to see if we could get two of the free meals. We already planned on going to Diablo's for some skirt steak nachos but thought we would see if the freebies would cover that. Gentlemen behind the Mlife desk told us "You have $5.00 in comps." I asked what happened to my free buffet, meals and show tickets? He said "You have $5.00 in comps." I told him I had these items on my account yesterday did they take them off when they comped some of our stay? "You have $5.00 in comps." Not worth getting mad even though this robot of a man thoroughly annoyed me. Went and had some delicious skirt steak nachos and had no problem paying $18.00 for them. Enough to feed four easily.
Ending totals. Points 2,758 Tier Credits 19,429. I have tried figuring out the conversion but nothing makes sense. Was going to email Mlife for an explanation but figured I would bounce it off the forums first. Oh and I also have $22.44 left in POINTplay, $10.00 FREEplay and $5.91 in Express Comps. How you like me now Robot Man!? Oddly no mention of the free buffet, other meals or show tickets. The buffet was a new card member promotion so I know that should be there.
Overall we had a great time in Vegas. Were disappointed in the play we got at the three Mlife properties we played at though. Paybacks were less than our local NA casinos. I'll chalk it up to bad luck but we did notice better play time at some of the other casinos we visited.
Sorry for the long winded sob story but I am very confused and a little disappointed in the Mlife program. They market it as an easy to use system but once you really start looking into it, it's very confusing. If slot hosts still don't know how it works then how can they truly compensate players for their time and money? It also doesn't make sense for DW and I to make Mlife our main card when so many of our favorite games accumulate points and tier credits equal to video poker. Thanks for your time and any insight into this system or where my math is off would be appreciated.