Casinos in Nevada and many other states are required by law to post problem gambling hotline numbers, offer self-help pamphlets and educate casino workers about warning signs. Harrah's also allows gamblers to sign up on a "self-exclusion" list that applies to all of its casinos nationwide. These efforts, which acknowledge problem gambling as a legitimate mental health disorder similar to alcoholism, require gamblers to take the first step themselves.
The Harrah's program is different, experts say, because it requires workers such as dealers and cashiers to notify a manager if they believe a person has a gambling problem. The manager then calls the "ambassador" on duty to handle the touchy task of sitting down with the customer.
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